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HomeBlogPeople-centric practices
  • To Err is Human

    • February 27, 2018
    • Posted by: Hillary Feder
    • Category: Customer Engagement
    No Comments

    It’s highly likely that if you’ve been in business long enough, you’ll make a mistake that impacts a client. When it recently happened to my company, we handled it in a way that simply seemed right. But we learned a valuable lesson that I think you’ll not only appreciate, but also will be surprised by.

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  • To Heck with “Safety First”: Be Bold & Grow

    • January 10, 2018
    • Posted by: Hillary Feder
    • Category: Company Growth
    No Comments

    Happy 2018! Don’t you just love the smell of a fresh start?! Swelling health club parking lots and vigorous pursuit of healthy eating confirm that human nature values improvement. Alas, good intentions are often overwhelmed by previous habits (But that’s another story!).

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  • The Power of Listening

    • August 1, 2014
    • Posted by: Hillary Feder
    • Category: Customer Engagement
    No Comments
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  • Playfully Shaping an Employee-Focused Culture

    • January 1, 2014
    • Posted by: Hillary Feder
    • Category: Employee Engagement
    No Comments
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  • Engagement in Action

    • August 1, 2013
    • Posted by: Hillary Feder
    • Category: Employee Engagement
    No Comments
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  • Lead Like You’re Listening

    • April 1, 2012
    • Posted by: Hillary Feder
    • Category: Company Engagement
    No Comments
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  • Lead Like You Mean It

    • January 1, 2012
    • Posted by: Hillary Feder
    • Category: Employee Experience
    No Comments
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  • 84% of Your Employees’ Could be Looking for a New Job

    • January 1, 2011
    • Posted by: Hillary Feder
    • Category: Employee Engagement
    No Comments
    read more
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