It’s highly likely that if you’ve been in business long enough, you’ll make a mistake that impacts a client. When it recently happened to my company, we handled it in a way that simply seemed right. But we learned a valuable lesson that I think you’ll not only appreciate, but also will be surprised by.
Happy 2018! Don’t you just love the smell of a fresh start?! Swelling health club parking lots and vigorous pursuit of healthy eating confirm that human nature values improvement. Alas, good intentions are often overwhelmed by previous habits (But that’s another story!).