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The good old days, characterized by familiarity, dependability, and stability, have been replaced by continuous disruption. Rapid technological change, political polarization, global instability, fluctuating economic indicators, and even pandemic PTSD have made uncertainty what is being referred to as the “new normal”. The resulting unpredictability and unknown is enough to take a toll on us,

Last spring, I received a note from the National Retail Federation (NRF) that I had been nominated as a retail advocate champion. This was not on my radar. I was surprised, humbled, and honored. Over the next couple of months, there was an interview process followed by an invitation to attend the NRF’s America’s Retail

Prepping for the lesson Last November my granddaughter Raya called me super excited about a field trip she would take in January 2024. The conversation went something like this: Raya: “Nana, will you volunteer to come to JA BizTown with me on a class field trip?” Me: “Raya, tell me more about JA BizTown, what

  If you’re overwhelmed by all the hype and fear-mongering about AI and undereducated about how to use this evolving technology best, welcome to my world. The Business Leaders Breakfast Forum presentation “AI Mastery for Business” was eye-opening, so I wanted to share major takeaways that will help you appreciate AI’s potential from a more

Have you noticed how the topic of building community has become more prevalent in the wake of the lingering isolating effects of the pandemic? It’s become the antidote to the emotional burdens we’re carrying of being separated from vulnerable loved ones, the loneliness of absent colleagues, the sorely missed hugs from friends. I’m not a

Last summer I started having issues with my thumb. It came out of nowhere, without an apparent cause. As July turned to August, my mild symptoms worsened to pain, clicking, and locking of my thumb joint.  I called my physician to share the situation and let him know I was coming in for a physical

Last month as I walked aisles of brandable products at the largest trade show and educational conference I attend each year, the voices in my head of newer clients and prospects played over and over: “We have a closet filled with products; someone thought we needed them and now we’re stuck with them because…” “The

  Criticism that Drives Growth The demanding work of the holidays is behind us. We’re taking time to reflect on how we’ve helped our clients make their employees, clients, and partners feel like they matter to deepen engagement and loyalty. While we’re proud of our track record, we hunger to improve our creativity, our work

  Confessions of a Quitter I’ve never thought of myself as a quitter—in business as much as in life. Like me, you probably think it’s somewhat antithetical to think that doing starts with not doing. But if well-being is on your New Year resolution list, you should consider this very philosophy. Whether you’re committed to

  Most corporate leaders believe in the power of communication to inform and engage employees. Yet most organizations use typical communication tactics that yield typical results. While intranets, newsletters, videos, and departmental and company-wide meetings are adequate informational tools, they don’t elicit meaningful feedback by their nature. Even the most well-intentioned, well-crafted employee surveys are