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Avoid the EX Gap Trap I often hear business leaders confidently express that their practices are “dialed in” to their employees and that their team is connected, motivated, engaged, and committed to the work they are doing. However, in many of these cases, I’ve learned that good intentions and a rosy outlook are no substitute

The things that matter most in life aren’t meaningfully measured on a bottom line or in dollars and cents. What truly matters is the emotional currency that bonds people to people. Actions that demonstrate care and nurture the soul speak louder than words and can have a long-lasting impact on how we live our lives.

My September article discussed the challenges that uncertainty presents to business leaders’ ability to lead as well as the toll unpredictability inflicts on all of us as—low morale, diminished motivation, and disengagement. Leading through disruption and volatility calls for a different set of leadership skills. In addition to providing some tactics that help manage those

Over the last 10 years, I’ve assisted my two children with their new little ones for the first few weeks to help them get their sea legs for the role. It was a gift to them and me, watching your children take on new roles as parents. I truly relished being welcomed and trusted for

The good old days, characterized by familiarity, dependability, and stability, have been replaced by continuous disruption. Rapid technological change, political polarization, global instability, fluctuating economic indicators, and even pandemic PTSD have made uncertainty what is being referred to as the “new normal”. The resulting unpredictability and unknown is enough to take a toll on us,

Last spring, I received a note from the National Retail Federation (NRF) that I had been nominated as a retail advocate champion. This was not on my radar. I was surprised, humbled, and honored. Over the next couple of months, there was an interview process followed by an invitation to attend the NRF’s America’s Retail

Prepping for the lesson Last November my granddaughter Raya called me super excited about a field trip she would take in January 2024. The conversation went something like this: Raya: “Nana, will you volunteer to come to JA BizTown with me on a class field trip?” Me: “Raya, tell me more about JA BizTown, what

  If you’re overwhelmed by all the hype and fear-mongering about AI and undereducated about how to use this evolving technology best, welcome to my world. The Business Leaders Breakfast Forum presentation “AI Mastery for Business” was eye-opening, so I wanted to share major takeaways that will help you appreciate AI’s potential from a more

Have you noticed how the topic of building community has become more prevalent in the wake of the lingering isolating effects of the pandemic? It’s become the antidote to the emotional burdens we’re carrying of being separated from vulnerable loved ones, the loneliness of absent colleagues, the sorely missed hugs from friends. I’m not a

Last summer I started having issues with my thumb. It came out of nowhere, without an apparent cause. As July turned to August, my mild symptoms worsened to pain, clicking, and locking of my thumb joint.  I called my physician to share the situation and let him know I was coming in for a physical