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People are People First…and Always
- November 7, 2016
- Posted by: Hillary Feder
- Category: Company Engagement
No CommentsBusinesses rely on proven processes—performing steps in a proven manner that consistently results in successful outcomes. It’s a totally logical best practice for achieving goals. Yet the people who are trusted to execute those processes correctly with their discretion are critical. And while competency is fundamental, their willingness to exert discretionary effort is what separates the wheat from the chaff. Therefore, organizations that deeply connect with their people are most likely to shine.
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Smallest Actions Make Huge Impact
- July 26, 2016
- Posted by: Hillary Feder
- Category: Creating Emotional Connections
In a project update conversation with a client (Sandy), I asked if she had special plans for the weekend. Her expression fell as she told me, “I’m flying to D.C. to spend the weekend with one of my dearest friends (Cathy) who is struggling with cancer.”
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Onboard Like You Mean It
- March 8, 2016
- Posted by: Hillary Feder
- Category: Employee Engagement
A few weeks ago I attended a Women in Business event. I met and struck up a conversation with Alyssa, a 30-something who had recently accepted a new job for a transportation management company. She shared how eager and excited she was to start and yet how frustrating the first few weeks had been.
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Transforming Trade Show Panic into an Engaging Experience
- December 7, 2015
- Posted by: Hillary Feder
- Category: Company Engagement
It happened again last week when I received a call from a relatively new business acquaintance with an urgent plea for help. “I’m exhibiting at a tradeshow in 4 weeks, and I need something to give away!”
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Relationship Nurturing for the Season, with Style
- October 25, 2015
- Posted by: Hillary Feder
- Category: Employee Experience
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Real Service Recognition Resonates
- February 1, 2015
- Posted by: Hillary Feder
- Category: Employee Experience
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Transforming Change into Employee Engagement
- January 1, 2015
- Posted by: Hillary Feder
- Category: Employee Engagement
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To Make it Count Make it Meaningful: 3 Ps of Business Gifting
- November 1, 2014
- Posted by: Hillary Feder
- Category: Client Experience, Employee Experience
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The Power of Listening
- August 1, 2014
- Posted by: Hillary Feder
- Category: Customer Engagement
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Playfully Shaping an Employee-Focused Culture
- January 1, 2014
- Posted by: Hillary Feder
- Category: Employee Engagement