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  • To Err is Human

    • February 27, 2018
    • Posted by: Hillary Feder
    • Category: Customer Engagement
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    It’s highly likely that if you’ve been in business long enough, you’ll make a mistake that impacts a client. When it recently happened to my company, we handled it in a way that simply seemed right. But we learned a valuable lesson that I think you’ll not only appreciate, but also will be surprised by.

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  • To Make it Count Make it Meaningful: 3 Ps of Business Gifting

    • November 1, 2014
    • Posted by: Hillary Feder
    • Category: Client Experience, Employee Experience
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