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Beyond ‘Looking Good’: The Strategic Case for Outsourcing Recognition
- January 13, 2026
- Posted by: Hillary Feder
- Category: Client Engagement, Employee Engagement, Expressing Gratitude, People matter, Recognition
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Ask “How Are You Doing? Like You Mean It (Key for Managing Change and Crises)
- November 11, 2025
- Posted by: Hillary Feder
- Category: Client Engagement, Client Experience, Communication, Community Engagement, Company Culture, Company Engagement, Corporate Culture, Creating Emotional Connections, Customer Engagement, Customer Experience, Employee Engagement, Employee Experience, Engagement, Experiences, Nurturing Relationships, People matter, Stakeholder Engagement, Stakeholder Experience
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Haunting Thoughts from the Ghost of Giftings Past
(from a gift ghostbuster)- August 14, 2025
- Posted by: Hillary Feder
- Category: Client Engagement, Client Experience, Company Culture, Company Engagement, Corporate Culture, Creating Emotional Connections, Customer Experience, Employee Engagement, Employee Experience, Engagement, Individual Engagement, Stakeholder Engagement, Stakeholder Experience
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Ron Popeil’s “Set It and Forget It” No Longer Works
- July 10, 2025
- Posted by: Hillary Feder
- Category: Client Engagement, Client Experience, Community Engagement, Company Culture, Corporate Culture, Creating Emotional Connections, Customer Experience, Employee Engagement, Employee Experience, Engagement, Experiences, Nurturing Relationships
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Prevent the Silent Client Escape Customer Dis-Service, Failure to Deliver
- April 7, 2025
- Posted by: Hillary Feder
- Category: Client Engagement, Customer Engagement, Customer Experience
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It’s the Human Touch That Matters: 50 Ways to Make it Meaningful
- December 16, 2024
- Posted by: Hillary Feder
- Category: Client Engagement, Client Experience, Company Culture, Corporate Culture, Customer Engagement, Customer Experience, Employee Engagement, Employee Experience, Kind Gestures, Stakeholder Engagement, Stakeholder Experience
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Why Enter the Pyramid Program
- January 8, 2024
- Posted by: Hillary Feder
- Category: Client Engagement, Creating Emotional Connections, Customer Engagement, Details Matter, Employee Engagement, Employee Experience, Engagement, Stakeholder Experience
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4 Steps for Structuring a Successful Client Nurturing Strategy
- June 17, 2023
- Posted by: Asia Hill-Dant
- Category: Client Engagement
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Strategy Rescues Recognition ROI
- March 16, 2022
- Posted by: Hillary Feder
- Category: Client Engagement, Client Experience, Employee Experience
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Navigating Four Critical Areas for Success in the New World of Work
- April 13, 2021
- Posted by: Hillary Feder
- Category: Client Engagement, Employee Engagement, Engagement
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